Please read our Terms and Conditions which are also relevant.
The Guitar Makers Guild is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Guitar Makers Guild may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our services.
• We may periodically send information which we think you may find interesting using the email address which you have provided.
• We may use the information to customise the website according to your interests.
• We will never divulge your information to any third party unless obliged to do so by Law and then only after an appropriate Legal Order has been made.
• We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to members needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also delete Cookies via your browsers preferences. This may prevent you from taking full advantage of the website.
For more information on Cookies please visit:
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please send a request via the Contact Form.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you have a complaint about a Member, an Honorary Member Award or a general complaint fill in the Form on our Complaints Procedure page.
If your complaint is upheld you will be informed and the Member, Article or other matter removed or edited as appropriate. If your complaint is refused and is deemed unfair, an attack or for any other unacceptable reason you will be informed then removed from the Guild/Facebook Group(s) or both.
By submitting a complaint you give your permission for us to send details of your complaint to any relevant party and you give your permission for us to discuss the matter with them. (GDPR and Data Protection Act UK).
Please DO NOT make a complaint for the sake of it or just because you can. If you do not send full details or enough information for us to progress the complaint it will be refused.
Whatever our decision is will be final and no discussions will be entered into.
FULL DETAILS OF THE COMPLAINT MUST BE GIVEN